Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Reference Columns
(A) Sr No - Indicates the item's serial number.
(B) Location - Locations associated with your account with all the subsequent data to the right specific to that Location. Note: Click the 3 rows of lines to filter this column.
Calls (per location)
(C) Total - The total number of calls, both inbound and outbound.
(D) Inbound - The total amount of inbound calls.
(E) Outbound - The total amount of outbound calls.
(F) Unprocessed - The total number of calls that were waiting to be processed by the manager.
Leads (per location)
(G) Total - The total number of Leads that were created at each facility.
(H) Active - The total number of Leads that are currently being worked.
(I) Rented - The total number of Leads that have been rented.
(J) Lost - The total number of Leads that did not rent; thus were cancelled.
Followup (per location)
(K) Manual - The total number of manager completed follow ups at each location.
(L) Auto - The total number of automatic follow ups that were completed.
(M) Delay - The total number of delayed follow ups.
(N) Avg Outstanding - Average number of follow ups that have yet to be completed.
Collections (per location)
(O) Completed - The total number of Collection actions that have been completed.
(P) Error - The total number of Collection actions that did not go out due to an error.
(Q) Excluded - The total number of Collection actions that have been skipped due to a Customer exclusion.
(R) Avg Outstanding - The average number of Collection actions that have been scheduled but not yet executed.
(S) Promise to Pay - The total number of Promise to Pay actions used by managers.
(T) Calls Inbound - The total number of calls that have come through the Collections line.
