Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Reference Columns
(A) Sr No - Indicates the item serial number.
(B) Call ID - The call's unique ID.
(C) Date/Time - The date and time that the call came in.
(D) Type - The type of call that came in (Lead, Customer, Other) as designated after the call was dispositioned.
(E) Status - What happened with the call (Answered, Hung up, Abandoned).
- (F) Location - The Location that was called into. Note: Click the 3 rows of lines to filter this column.
- (G) Employee - The employee who answered the call. Note: Click the 3 rows of lines to filter this column.
- (H) Customer Phone - The phone number that was used to call in. Note: Click the 3 rows of lines to filter this column.
- (I) Name - The name of the person who called in. Note: Click the 3 rows of lines to filter this column.
- (J) Ad Name - The name of the Ad Source that the call came in on as designated by the tracking number called. Note: Click the 3 rows of lines to filter this column.
- (K) Tracking No - The tracking number that was used to call. Note: Click the 3 rows of lines to filter this column.
- (L) Duration - The length of the call.
- (M) Queue Time - The amount of time the caller was on hold.
- (N) Recording - Click the Play icon to listen to a recording of the call.
- (O) Grade - Indicates if the call was graded. "U" indicates an ungraded call. Note: Click the 3 rows of lines to filter this column.
- (P) LeadCard - Click Open to access the Lead card. Click Create to access the disposition page. Note: Click the 3 rows of lines to filter this column.
