Order By Report

Access

Step 1

• After logging in as an Administrator, click Reports.

Step 2 

• Click Order By Report.

Step 3 

• Click the icon (A) next to Call Tracking Reports: Order by Report and you'll return to the main account dashboard.
• The date range selected (B). 
• Use the filter option (C) to narrow your report, including updating the date range.
• You can download the report by clicking (D).

Layout

Inbound columns (per facility)

• Total (A) - Total number of calls.
• Answered (B) - Total number of calls that were answers at any point in your call routing.
• Not Answered (C) - Number of calls that were not answered at any point in your call routing.
• Leads (D) - Number of calls from Leads.
• Customer (E) - Number of calls from Customers.
• Collection (F) - Number of calls that came into the collection line.
• Other (G) - Number of calls dismissed as Other.

Outbound - (per facility)

• Total (H) - Number of outbound calls.
• Follow up (I) - Number of follow up calls.
• Collection (J) - Number of collection calls.