Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 4 Next »

Step 1 - Click Reports.



Step 2 - Click Order By Report.



Step 3 - Click the icon (A) next to Call Tracking Reports: Order by Report and you’ll be brought back to Step 2. Confirm the date range listed (B) and use the filter option (C) to narrow your report, including updating the date range. You can export the report to another program by clicking (D).



Report Structure

Inbound columns - each category is per facility

  • Total (A) - total number of calls

  • Answered (B) - total number of calls that were answers at any point in your call routing

  • Not Answered (C) - number of calls that were not answered at any point in your call routing

  • Leads (D) - number of calls from Leads

  • Customer (E) - number of calls from Customers

  • Collection (F) - number of calls that came into the collection line

  • Other (G) - number of calls dismissed as Other

Outbound - each category is per facility

  • Total (H) - number of outbound calls

  • Follow up (I) - number of follow up calls

  • Collection (J) - number of collection calls



  • No labels