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Improve your teams with ongoing training and evaluation.
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Monitor Performance
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Optimize Success
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Access employee metrics from anywhere
Compare success between locations and employees
Audit any inbound or outbound call by type and employee
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Test script effectiveness against performance analytics
Categorize calls types for easy insights
Evaluate live calls regarding collections, leads, and more
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Bolster Employees
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Target Training
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Customizable grading sheets for peer and manager evaluation
Gamify improvement with “Call of Fame” Club
Evaluate calls with non-lead identification and correct call dispositioning
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Monitor real-time employee performance to quickly address issues
Introduce low performers to top employee methods to get back on track
Offer instant virtual coaching and feedback
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CallPotential
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