...
This column is a key for the remaining columns, from top to bottom:
a. Calls - The number of calls that have come into the facilitybfacility
b. Calls - Non Collection - The total number of Inbound Non-Collection related calls that came into the facility
c. Leads - The number of leads created total at the facility
cd. Rented - The number of Leads who rented
de. Expired - The number of leads that are no longer active (ie: cancelled)
ef. Complete Followup - The number of leads that completed the followup workflow
fg. Removed (Manual) - The number of leads that were manually cancelled
gh. Removed (Other) - The number of leads that were automatically removed
...