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The purpose of this guide is to explain how Fonality and RingCentral users can connect SIP numbers to their locations.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
You must be signed into the Web Client as an Administrator to access this option
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Access
(A) Type - From your Location Details page and with the This is a SIP address (B) box selected, click the dropdown menu. From here you can connect to either Fonality (C) or RingCentral (E). Note: For SIP numbers not using Fonality or RingCentral, leave the type as 'Other'.
Add Fonality
(C) Fonality - Select Fonality from the list of options.
(D) Extension - Enter your phone's extension in this window. From here, you can continue configuring your Location Details. Click here for more information on that.
Add RingCentral
(E) RingCentral - Select RingCentral from the list of options.
(F) Extension - Enter your extension in this window, which is the phone extension used to route the call to
the right placeyour location.
(G) Reconnect - Click to open a window where you can log into
RingCenter. This will allow CallPotential to work with RingCenter.
RingCentral and complete the setup to connect your phone with CallPotential.
(H) RingCentral Login - Enter the email or phone number associated with your RingCentral account and click (I) Next. Note: Once you've successfully completed the RingCentral login, this window will close and CallPotential will work with RingCentral for this location.
