Note
Italicized terms represent clickable icons on the specific screen being discussed.
The purpose of this
Note: When you first step up your integration and the CallPotential API has been enabled, the following settings should be in place. Once your settings are complete, proceed to (A).
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- (A) On - Locate Call Center Service - Call Potential and confirm that it is set to "On." If it isn't, click the switch to turn it "On."
guide is to explain what steps to take if you find units are missing within CallPotential however appear in StorEdge.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Access - Note: You need to log into your StorEdge account at the location-level to complete these steps
. You will need to complete steps (A) through (F) to confirm units are visible in CallPotential.
(
BA) Units -
Along the left hand navigationFrom the Location Dashboard, click to access your complete list of individual units.
(
CB) Individual tab - Make sure this tab is selected.
(
DC) Select a Specific Unit - All you need to do is validate that one, specific unit is integrated with CallPotential which you will do in steps (
ED), (
FE), (
GF).
(
ED) Rentable? - This setting needs to be set to "Yes." If it isn't, click (
FE) Edit Status to adjust it.
(
GF) Excluded from API? - If this reads, "
YesNo" you are finished; there is nothing else
you need to dothat needs to be done. If it says, "
NoYes" continue following the steps in this guide.
Note: Only continue this guide and complete the remaining steps if (F) reads "Yes".
(
HG)
CorporateSettings - Click to access
your complete location list.
- (I) Select (each) Location - Click
the location
name to update itssettings.
Note: You will need to complete steps (J) - (O) for each location you want integrated.
- (J) Settings - Once inside a location, click to access its individual settings.
- (K) Units - Click to access the Units page.
- (L
(H) Units - Click to access the Units page.
(I) Groups - Make sure this tab is selected.
(J) Edit - Edit the
unitUnit Size you need to have shown in the API.
(
MK) Exclude from API - Confirm this box is unchecked.
Note: To complete the remaining steps, you will need to return to same screen described in (I).
- (N) Settings - Along the left hand navigation column, click Settings.
- (O) API - Under User Management, click API.
- (P) Corporate - Click to see a list of your facilities.
- (Q) Settings - Along the left hand navigation, click the Settings icon.
- (R) Rental Center Settings - Click to open your available settings.
- (S) Tenant Portal - Click to update the Tenant Portal settings.
- (T) Prevent Tenants from Changing their Contact Information - Make sure this is set to No.
- (U) Facilities - Confirm all the facilities are selected. You may click the global checkbox to select all the locations at once.
- (V)
(L) Save - Click to save
allyour
changessettings.
