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Reference Column

The Collection Summary report provides data related to your Collection Manager services. This data includes communications sent through our system (both auto and manual) and payments received as a result of these communications. Please note that if you are subscribed to our Collection Manager Pro services, this only includes automated events.

Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.

Collection Summary by Location

Data Columns

(B) SMS - The total number of texts sent out to delinquent tenants.
(C) Email - The total number of emails sent out to delinquent tenants.
(D)Calls Auto - The total number of automatic calls sent out auto/robo calls made to delinquent tenants.
(E)Calls Manual- The total number of manual calls sent out made to delinquent tenants.
(F) Avg DurationDuration - The The average duration of live calls.
(G)Avg Outstanding - The The average number of Collection events that have yet to be completed by the location for the given date range.

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Data Columns

(K) Skipped Steps - The total number of collection events that have been skipped (for example, due to bankruptcy exclusions, text opt-out or promise to pay). Note: the same tenant may have multiple steps skipped.
(L) Total Payments - The total number of payments made for a location (includes all methods; SMS, Email Employee & IVR).
(M) SMS Payments - Number of payments received through the pay link in Collection text messages.
(N) Email Payments - Numbers of payments received through the pay link in Collection email messages.
(O) Employee Payments - Number of payments manually entered in CallPotential by an employee.
(M) # Paid P) Agent Payments - Number of employee payments that were entered by your Call Center agents (only applicable if using DIY Call Center). Note: this is a subgroup of Total Employee Payments
(Q) IVR Payments - Number of payments entered through the automated Pay-by-Phone system.
(R) $ Paid - Total dollars paid through CallPotential by for the specific location.
(NS) AutoPay - The The total number of Customers who enrolled in Autopay through CallPotential at the time of payment.

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Collections Skipped

(
O
T) Location - The location where the skipped collection step occurred. Events can be skipped due to exclusion, such as text opt out or promise to pay.
(
P
U) Communication Type - The type of communication (call, text, email) that was skipped.
(
Q
V) Customer Name - The name of the Customer who had the event skipped.
(
R
W) Customer Phone
Number
- The phone number of the Customer who had the event skipped.
(
S
X) Customer Email - The email of the Customer who had the event skipped.

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(
T
Y)Unit ID - The Customer's unit ID associated with the skipped Collection event.
(
U
Z) Step
Number
Nr - The step in the Collection workflow that was skipped.
(
V
AA) Next Collection
Date
Dt - The date of the next Collection event for the Customer.
(
W
BB) Is Auto - "1" indicates this was an automatic step in the Collection workflow. "0" indicates this was a manual step in the Collection workflow.
(
X
CC) Exclusion Notes - The note generated from the skipped step.
(
Y
DD) Completion Dt - The date this step was supposed to occur.

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(EE)View Customer - Click to open a read-only version of the Customer card and view their full record.
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Exclusions by Location

(
Z
FF) Location - The location associated with the exclusion.
(
AA
GG) Date - The date that the exclusion
occurred
was added.
(
BB
HH) Customer -
The
Customer
's account that is
associated with the exclusion.
(
CC
II) Bankruptcy - "1" indicates
this is
a bankruptcy
-generated exclusion
exclusion has been added for this Customer. "0" indicates this
is
Customer does not have a bankruptcy
-generated exclusion
status.
(
DD
JJ) Text Opt Out -
"1" indicates this is a Customer-generated exclusion. "0" indicates this is not a Customer generated exclusion.

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(EE) Auto Exclusion - "1" indicates this is an automatically generated exclusion. "0" indicates this is not an automatically generated exclusion.
(FF) Excluded on Request - "1" indicates this is an exclusion generated by a user at the request of the Customer. "0" indicates this is not an exclusion generated by a Customer.
(GG
The Customer opted out of receiving texts by replying "STOP".

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(KK) Full Auto Exclusion - The Customer is removed from all automatic collection events by an employee per Customer request.
(LL) Excluded by Request - An exclusion was added to the phone number(s) on the account by the employee per Customer request.
(MM) Exclusion Notes -
The
The note generated from the exclusion.
(
HH
NN) Last Updated By -
The date this exclusion occurred.

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Indicates the employee who put the exclusion in place. Note: null indicates the exclusion was auto or Customer initiated.
(OO) View Customer - Click to open a read-only version of the Customer card and view their full record.
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Versions Compared

Old Version 64

New Version Current

Key

Data Columns

Data Columns

Collections Skipped

Exclusions by Location