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The last exclusion is the Customer Request Exclusion. This field can be manually selected at the location level if the customer requests and then if selected by the location it can also be removed by the location. If this is enabled as a result to the customer replying back STOP to a text message that they had received, it would not be able to be removed by the location. They would need to text back START to one of the locations tracked numbers in CallPotential. If you are unaware of what a tracking number for your location is, please reach out to CallPotential Support by using the Click to Chat option at the bottom of your CallPotential screen or call us at 877-552-2557. When selecting the Customer Request exclusion, this will only remove the customer from automated collection calls. Manual collection calls will still be prompted.