Mute - While on a call, clicking mute .
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The purpose of this guide is to explain how Agents can use the Mute feature. The mute feature operates like muting someone would on a normal phone call, it allows you to hear the other person while that person is unable to hear you
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Note
Italicized terms represent clickable icons on the specific screen being discussed.
Location - Note: Mute is only available while connected to a call.
(A) Mute - Click to enable. Click the icon again to unmute the caller.