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Our Newest Release
Error handling for a Lead save failure due to an inactive special being selected
If a Lead save failure occurs due to an inactive special being selected:
The verbiage “PMS5000 error: Selected special is no longer available.” will appear as a notification/alert.
The new standard error message gives both the user and support a clearer indication of the cause of the Lead save failure.
One the user re-opens the Lead, the expired special will no longer how as an option to select from the dropdown for that Lead.
Additionally upon reopening the Lead, the system will show the reason the Lead was previously not able to be saved.
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2024
October 8 2024
Auto Collection Call Recording
We resolved an issue that prevented auto-collection calls from being recorded by tenants’ voicemail systems.
September 2024
Agent Queue Prioritization
With Agent Queue Prioritization enabled, you can assign priority for inbound calls and callbacks to any or all call center agents. Calls will be presented to agents based on their priority number (1 = prioritized first, 5 = prioritized last). Agent Queue Prioritization works for Creating Call Queues and Editing Call Queues.
August 2024
Move-in Enhancements for users on SiteLink FMS
Enhanced Move-In experience for users on SiteLink FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.
May 2024
Move-in Enhancements for users on storEDGE FMS
Enhanced Move-In experience for users on storEDGE FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.