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The remaining columns break down the collections performance, and give you insight on what collections items have gone out for the facilities. Each sub column is as follows:
a. Complete - the total collections actions that have been completed through CallPotential
b. Error - the number of collections actions that did not go out due to tenants that are currently in an error state (ie: invalid phone number)
c. Excluded - the number of customers that have been excluded from receiving some any collection action (ie: text, email, or phone callsbankruptcy exclusion)
d. Outstanding - the number of collections actions that have been scheduled but not yet executedThe number of outstanding events at the end of each day, averaged across the queried date range (one event is scheduled per customer, so this is on a per customer basis)
e. Promise to Pay - the number of Promise to Pay's that were used by your managers
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