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The Transfer button on the phonebook is disabled until a contact is selected
In order to execute a call transfer, a user must first select a location, person or dial a number before being able to transfer the call.
The Transfer button will be in a disabled state (grey color) prior to making any contact selection and will be in an enabled state (green color) once a selection has been made and the call can be transferred.
For more detailed information on this feature and to see how it looks in the system, click here.
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2024
October 8 2024
Auto Collection Call Recording
We resolved an issue that prevented auto-collection calls from being recorded by tenants’ voicemail systems.
September 2024
Agent Queue Prioritization
With Agent Queue Prioritization enabled, you can assign priority for inbound calls and callbacks to any or all call center agents. Calls will be presented to agents based on their priority number (1 = prioritized first, 5 = prioritized last). Agent Queue Prioritization works for Creating Call Queues and Editing Call Queues.
August 2024
Move-in Enhancements for users on SiteLink FMS
Enhanced Move-In experience for users on SiteLink FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.
May 2024
Move-in Enhancements for users on storEDGE FMS
Enhanced Move-In experience for users on storEDGE FMS, including updated Text Permission and Lead Note functionality. CallPotential has built a new, improved save process for new leads. Text Permission is now part of the lead and is a required field in the interaction card. For Lead Notes, the Add button is disabled for new leads; one note is available. For existing leads, there’s no change and users will still be able to add multiple notes. See Creating a New Lead from a Walk-In, Creating a New Lead from an (Unrecognized) Inbound Phone Call, and Creating a New Lead from an Existing Customer for updates.