report provides insight into calls that came in and went out through CallPotential.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.
(A)Location -
Locations associated with your account with all the subsequent data to the right specific to that Location.
Inbound columns (per facility)
(The location were the employee works.
(B) Inbound Calls - The total number of calls received through CallPotential.
(C) Inbound Answered - The total number of calls that were answered at any point in your call routing.
(D) Inbound Not Answered - The total number of calls that were not answered at any point in your call routing.
(E) Inbound Lead Calls - The total number of calls dispositioned as Leads.
(FD) Inbound Customer Calls - The total number of calls dispositioned as Customers.
(GE) Inbound Collection Calls - The total number of calls that came into the collection Collection line.
(HF) Inbound Other Calls - The total number of calls dispositioned as Other.
Outbound columns (per facility)
(I(G) Outbound Calls - The total number of outbound calls initiated through CallPotential.
(JH) Outbound Follow-up Calls - The total number of follow up calls.
(KI) Outbound Collection Calls - The total number of collection Collection calls.
