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Your local computer settings can sometimes interfere with or block CallPotential notifications. This guide explains how to ensure CallPotential call alerts will be consistently received on your machine.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Enable System Notifications on your Windows Machine - Note: You can view and change your Notification settings at any time by completing these steps.
Click (A) Start.
Click (B) Settings.
Click (C) System.
Click (D) Notifications & actions. Then confirm that (E) Get notifications from app and other senders is set to "On". Note: Confirm the top 3 checkboxes are selected underneath.
Confirm (F) Google Chrome is selected to "On".
Click (G) Google Chrome to open its Settings.
Confirm (H) Show notifications banners is checked.
Confirm (I) Allow app to send important notifications when focus assist is "On."
Confirm (J) Play a sound when a notification arrives is "On."
Disable Focus Alert on your Windows Machine - Note: You can view and change your Notification settings at any time by completing these steps.
Click (K) Focus assist. Note: Disabling the Focus Alert feature can be initiated from the same screen as steps (D) & (E).
Confirm (L) Focus assist and all the (M) Automatic rules are disabled (set to Off).
Ensure Chrome Notifications are Enabled for the CallPotential URL
Open Chrome and click the (N) 3 Vertical Dots in the upper-right corner.
Click (O) Settings.
Click (P) Privacy and security and then (Q) Site Settings.
You will need to scroll down the page to view the Permissions area. Select (R) Notifications.
Default behavior section - Ensure that (S) Sites can ask to send notifications is selected.
Allowed to send notification section - Ensure the (T) CallPotential URL is listed. If it is not listed, click (U) Add and enter htts://sys.callpotential.com.
