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RETURN TO THE MAIN SUPPORT PAGE

Note

Italicized terms represent clickable icons on the specific screen being discussed.

The purpose of this

article is to ensure the integration between StorEdge and CallPotential is appropriately set up so that all necessary data can be pulled into CallPotential and pushed from CallPotential to StorEdge.

Note: When you first step up your integration and the CallPotential API has been enabled, the following settings should be in place. Once your settings are complete, proceed to (A).

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  • (A) On - Locate Call Center Service - Call Potential and confirm that it is set to "On." If it isn't, click the switch to turn it "On."

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guide is to explain what steps to take if you find units are missing within CallPotential however appear in StorEdge.

Note

Italicized terms represent clickable icons on the specific screen being discussed.

Access - Note: You need to log into your StorEdge account at the location-level to complete these steps

and your integration

. You will need to complete steps (A) through (F) to confirm units are visible in CallPotential.

  • (

    B

    A) Units -

    Along the left hand navigation

    From the Location Dashboard, click to access your complete list of individual units.

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  • (

    C

    B) Individual tab - Make sure this tab is selected.

  • (

    D

    C) Select a Specific Unit - All you need to do is validate that one, specific unit is integrated with CallPotential which you will do in steps (

    E

    D), (

    F

    E), (

    G

    F).

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  • (

    E

    D) Rentable? - This setting needs to be set to "Yes." If it isn't, click (

    F

    E) Edit Status to adjust it.

  • (

    G

    F) Excluded from API? - If this reads, "

    Yes

    No" you are finished; there is nothing else

    you need to do

    that needs to be done. If it says, "

    No

    Yes" continue following the steps in this guide.

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Note: Only continue this guide and complete the remaining steps if (F) reads "Yes".

  • (

    H

    G)

    Corporate

    Settings - Click to access

    your complete location list.

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  • (I) Select (each) Location - Click

    the location

    name to update its

    settings

    . Note: You will need to complete steps (J) - (O) for each location you want integrated

    .

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  • (

    J

    H)

    Settings - Once inside a location, click to access its individual settings.

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  • (K) Units - Click to access the Units page.

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  • (L

    Units - Click to access the Units page.

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  • (I) Groups - Make sure this tab is selected.

  • (J) Edit - Edit the

    unit

    Unit Size you need to have shown in the API.

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  • (

    M

    K) Exclude from API - Confirm this box is unchecked.

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Note: To complete the remaining steps, you will need to return to same screen described in (I).

  • (N) Settings - Along the left hand navigation column, click Settings.
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  • (O) API - Under User Management, click API.

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  • (P) Corporate - 
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  • (Q) Settings - 
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  • (R) Rental Center Settings - 
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  • (S) Tenant Portal - 
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  • (T) Prevent Tenants from Changing their Contact Information - 
  • (U) Facilities - 
  • (V) Save - 
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  • (L) Save - Click to save your settings.

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