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RETURN TO THE MAIN SUPPORT PAGE

This report provides a more detailed view of the Snapshot Report that gets emailed out to administrators and district managers.

Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

Sr No & Location

  • (A) Sr No - Indicates the item serial number
    • (B

    Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.

    Reference Column

    • (A) Location - Locations associated with your account with all the subsequent data to the right specific to that Location.

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    Calls (per location)

    • (C

      (B) Total Calls - The total number of calls, both inbound and outbound.

    • (

      D

      C) Inbound Calls - The total amount of inbound calls.

    • (

      E

      D) Outbound Calls - The total amount of outbound calls.

    • (

      F

      E) Unprocessed Calls - The total number of calls that were waiting to be processed

      by the manager

      .

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    Leads (per location)

    • (G

      (F) Total Leads - The total number of Leads that were created at each

      facility

      location.

    • (

      H

      G) Active - The total number of Leads that are currently being worked on.

    • (

      I

      H) Rented - The total number of Leads that have been rented.

    • (

      J

      I) Lost - The total number of Leads that did not rent; thus were cancelled.

    • (J)Closing % - The percentage of total Leads that have rented.

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    Followup (per location)

    • (K

      (K) Completed Follow-ups - The total number of all follow-ups completed at each location (Manual + Auto).

    • (L) Manual Follow-ups - The total number of manager completed follow-ups at each location.

    • (

      L

      M) Auto Follow-ups - The total number of automatic follow-ups that were completed.

    • (

      M

      N) 

      Delay

      Delayed Follow-ups - The total number of delayed follow-ups.

    • (

      N

      O) Avg Outstanding Follow-ups - Average number of follow-ups that have yet to be completed per day.

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    Collections

    • (

    per location)
    • (O) Completed

      P)Completed Collections - The total number of Collection

      actions

      events that have been completed.

    • (

      P

      Q) Error - The total number of Collection

      actions

      events that did not go out due to an error

      .(Q) Excluded - The total number of Customers that have been excluded from receiving some Collection action

      .

    • (R) Avg Outstanding Collections - The average number of Collection

      actions

      events that have been scheduled but not yet executed.

    • (S) Promise to Pay - The total number of Promise to Pay

      actions used by managers

      Collection events.

    • (T) Inbound Collection Calls

      Inbound

      - The total number of calls that have come through

      the Collections

      a Collection line.

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    Exclusions Summary

    • (U) Exclusions - The total number of exclusions at a given location (Customer + Employee-created).

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