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The Customer exclusion setting can block some or all types of communication to a Customer. CallPotential users can set exclusions in an account or they can also be automatically set when a Customer replies "stop" to a text message. This guide explains how to understand and set exclusions for Customers.
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Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
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Exclusion Options - Note: All of these options are independent of each other. Enabling or disabling one option does not impact the others.
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