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This report provides information for all the calls that came through a location's tracked lines.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
These columns provide insight on incoming calls.
Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.
Reference Columns
(A) Call ID - Each call
is given a's unique identification.
(B)
Call Type
- Call types include Customer, Non-Lead, Cancelled LeadCategory - This is a general categorization of call types. Examples include Non-Lead, Customer or All Outbound calls.
(C) Call Type - Call types include Inbound, Outbound, Payment, etc.
(
CD) Ad Source - The
tracking number that the call is associated with.Ad Name associated with the Tracking Number the call came in on.
These columns provide more detail on incoming calls
.
(E) Date/Time - The date and time of the particular call.
(F) Location - The location where the call came into.
(G) Employee - The name of the employee who handled the call. Default user means the system handled the call automatically.
(H
) Duration - The duration of the call.(I)Caller Name - The name of the person who called in or who received the outbound call.
(I) Talk Time - The length of the call from the initial connection to the hang up. We define “Initial Connection” as either an external dial, from when the Customer/user accepts the call, or as soon as the Voicemail “beep” occurs which can either be for an inbound or outbound call. We define “hang up” as when the call is terminated.
(J) Tracking # - The phone number that the Customer dialed for the particular call.
(
JK) Caller Number - The phone number the Customer called from.
These columns contain clickable links.
Recording - Click (
KL)
Play - Click to listenPlay in the column to listen to a recording of the call.
ClickIf the call duration is 0, click the icon that resembles a piece of paper with a pointer to read a transcript of the call.
(L) Create/New - Click to create a new Lead from this call or to open the existing Lead/Customer card.
