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owner-PC\Derek

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Troubleshooting issues with the Call Center

Accepting Calls

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Click accept and not connectingDefault description

No AudioDefault description

Call ringing to computer but not phoneDefault description

On Call

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No "On Call" BarDefault description

Call not transferringDefault description

General FAQ

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Brought to a blank page
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No inactive reasons
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Cannot get back to the Queue ScreenDefault description

Why am I inactive?Default description

Which phone do I connect with?
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After Logging out, I am still Listed Active

Why did I disappear from online Agents?

Quick Self-Recovery

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Quick Recovery Guide