owner-PC\Derek
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Troubleshooting issues with the Call Center
Accepting Calls
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Click accept and not connectingDefault description
No AudioDefault description
Call ringing to computer but not phoneDefault description
On Call
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No "On Call" BarDefault description
Call not transferringDefault description
General FAQ
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Brought to a blank page
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No inactive reasons
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Cannot get back to the Queue ScreenDefault description
Why am I inactive?Default description
Which phone do I connect with?
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After Logging out, I am still Listed Active
Why did I disappear from online Agents?
Quick Self-Recovery
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