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If your company subscribes to CallPotential's Collection Manager services, your past due tenants will be put on a Collection workflow. Depending on your management settings, this workflow may include events that are sent automatically as well as manual events that you will need to complete. This guide shows how you access this manual Collection list and Customer card.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Access the List
(A)
Customer iconCustomers icon - Click the
CustomerCustomers icon in the left-hand navigation column to access the list of scheduled Collection events.
(B) Number badge - The badge located above the icon indicates how many outstanding Collection events
remainneed to be manually completed. If you have access to more than 1 location, this number includes
Customersoutstanding Collection events at all those locations.
Column Definitions
(C) Name - Indicates the name of the
Customer that is saved in the system.delinquent Customer who has a scheduled manual collection event.
(D) Location - Indicates the location where the Customer
is associatedhas a past due unit(s).
(E) Phone -
Lists theCustomer’s primary phone number
that is saved in the system.
(F) Email -
Lists theCustomer’s primary email address
that is saved in the system.
(G)
DaysTime in List - Indicates how
many dayslong the
specificCollection event has been scheduled for completion. The system lists events that have been outstanding less than a full day in hours and minutes.
(H) Days Past Due - Indicates how many days the Customer is past due
is the specific Collection eventon their account.
(I) Type - Indicates
whetherthe
Collection event is atype of collection event scheduled - call, text or email.
Search & Filter
(J) Search - Search for a Customer by name, phone number, email address or unit number.
(K) Location dropdown - Click to filter Collection information by specific location(s).
(L) Apply - Click to search by your selected filter(s).
(M) Reset - Click to clear any applied search, filter, or sort options.
Sorting
(N
) Page Window - For results that have more than 1 page, enter the page you wish to jump.(O(P))
Results per Page dropdown - Click to adjust how many results appear per page.
Sorting
Column Titles - Clicking a specific column title 1 time will sort that column alphanumerically. Clicking that same title a 2nd time will sort by reverse alphanumeric order. Clicking the same column title a 3rd time will remove all sorting options.
Access Customer Card
(
QO) Open - Click to access the Customer card and complete the scheduled Collection event.
