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The purpose of this guide is to explain how to access a Lead's historic interaction within
CallPotential
. Before contacting a Lead, it is important to understand their prior
interactions in order to provide them a positive experience.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Access
(A) Leads icon - Click to access your assigned list of Follow-ups (if any) and the full Lead list.
(B) All - The list will default to showing your Follow-up
tasksevents. Click to view all Leads. The All list will show all Leads (Active, Rented, & Cancelled), including
Leadsones scheduled for Follow-
upsup events.
(C) Search - Enter to search by specific parameters such as the Lead's name, phone number & unit number. The system will dynamically update as you start entering information.
(D) Status - The list will default to show only
showingActive Leads. Click to search by All, Rented or Cancelled
Leadsstatus.
(E) Date Range -
The list will default to show Leads created with no time filters.Click the dropdown to
filter the list toshow Leads created
today, the past 7 days, the past 30 days, or your own customizedwithin a specific time period.
(F) Location - The list will default to show Leads created at all locations you have access. Click the dropdown to filter by a specific location(s).
(G) Additional filters - Click to
furtherfilter the list by name, email, phone number, the employee who created the Lead, Lead ID, & Lead type.
(H) Apply - Click to apply your filters and update the list accordingly.
(I) Reset - Click to remove all applied filters and return the list to its original structure.
(J) Column Titles - All columns can be sorted alphanumerically by clicking the column title once. Click the column title twice to sort the column by reverse alphanumeric order. Click the column title a third time to remove all sorting. This can be helpful if you're looking for a specific name.
(K) Open - Click to open the specific Lead card you wish to access.
(L) History tab - Once inside the Lead card, click to access historical CallPotential communication
which occurred within CallPotential.
Lead History - Note: Inside the History tab, you may click on a communication event for further details. You may also disposition an unknown event or edit a dispositioned event.
(M) Communication type - Indicates the communication type
. Types include phone, text, email or voicemail and whetheras well if it was inbound or outbound.
Types include;
Phone
Text (Both One-Way or Two-Way, if enabled)
Chat
Email
Voicemail
Video Call
(N) Communication - Shows the length of the call/voicemail (if appropriate) or the number of messages for email or text correspondence. Click to listen to the call or read the correspondence(s).
(O) Lead Information - Note: Clicking the information icon provides further detailed information. This row provides information regarding a change
into the Lead
statussuch as;
When the Lead was created
and whether it.
Whether the Lead was created in CallPotential or your Property Management Software
. This will also appear when new Leads are, including if a new Lead was created for an existing Customer.
When the Lead type
ischanged and what it changed to.
(P) User - Indicates the user who completed the manual task.
(Q) Time stamp - The date and time the communication occurred.
