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Table of Contents
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1. Download Recording Software
First, in order to begin recording your screen, we will need to download some screen recorder software. In order to do this, you will want to navigate to Click the following link to download our screen recording software.
http://wwwdownload.sketchman-studiocallpotential.com/download/Rylstim-Screen-Recorderrecorder.exe
2. Install the Software
Once the file is downloaded, if you are in Google Chrome, the downloaded file will automatically appear at the bottom left corner of the browser.
From here, you will want to click the file to run the installation. After you click the file, follow the prompts to install the software. Once the installation is complete, you will now have a copy of the software on your computer, and can begin recording your screen.
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4. Select the Monitor, Frame Rate, and Codec
YOU MUST CHANGE THESE SETTINGS: Set the following to configure the recording:
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These settings will ensure that the correct file type is used, and that the file isn't massive when it's time to pull it from your screen. . If these settings aren't set then the file will be unusable.
5. Run the Screen Recorder (4 hours MAXIMUM)
You will now want to click "Start Recorder" to Start the recording. KEEP IN MIND that this recording will work for 4 hours. So after 4 hours of recording, you will want to STOP the recording by double-clicking the icon again, closing the video that pops up, and clicking "Start Recording" again.
6. Open the Developer Tools - Console Window and Resize to your Liking
In order to ensure we capture the correct information when the issue pops up, once you are logged in to the agent interface, you will want to hit CTRL + SHIFT + J to pull up the console window.
You can then resize this the console window by hovering on the mouse over the near side of the console until the mouse changes to a double-sided arrow, and click and drag the menu towards the side of your screen to make it smaller. If you want to change where the console is (top, left, or right side of screen), simply click the three little dots (1 in screenshot), and select the orientation you wish to have it! edge between the console and the agent screen and pulling it all the way to the side to reach its minimum size.
OPTIONAL: If you prefer the console to be located on the Right/Left/Bottom you can change its location by clicking the 
in the top corner of the console. and then selecting one of the Dock locations.
You just want to make sure that this console window is visible, so that we can pull the recording and see the console errors that pop up!
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