Versions Compared

Version Old Version 10 New Version Current
Changes made by

Patrick Hauser (Unlicensed)

Matt Myford

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

RETURN TO THE MAIN SUPPORT PAGE

Note

Italicized terms represent clickable icons on the specific screen being discussed.

For a list of compatible VoIP phones, click here.

What is VoIP

Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband internet connection instead of a regular (or analog) phone line. In order to ensure high-quality phone service using VoIP, your internet speed must meet the following requirements.

...

You will need to order phones that are compatible with CallPotential VoIP services. While you can order from any provider, please refer to this guide for you need to have a compatible VoIP phone. Click here to see compatible models.

How do I get started?

  1. Confirm your internet speed meets our requirements.

  2. Let your CallPotential Customer Service Manager (CSM) know that you would like to implement CallPotential VoIP as part of your phone configuration. Your CSM will ensure everything is set up on our end to activate your VoIP service.

  3. Order compatible phone equipment. For a list of compatible VoIP phones, click here.

  4. Complete the initial phone set-up, following the applicable guide below.

    1. Cordless VoIP Phone Setup

    2. Corded VoIP Phone Setup

  5. Chat with CallPotential Support so they can program your phone.