Note
CallPotential allows a call center Agent to change inactive status' without needing to become active in the process.
Access
- (A) Status Button - While in an inactive status, click Click to open the Select a Status popup and select from available inactive options.
Change Status
- (B) Status dropdown - Click to access the list of available status options.
- Change Status - Select the new (C) inactive status status you wish to enter.
- (D) Continue - Click to apply the your newly selected inactive status.
- (E) Updated Status - The new inactive status is now reflected.
