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a. SMS - The total number of texts sent out to delinquent tenants
b. Email - The total number of e-mails sent out to delinquent tenants
c. Calls-Auto - The total number of automatic calls that went out to delinquent tenants
d. Person - The total number of times the customer answered the phone on auto collections calls
e. No Answer - The total number of times the customer did not answer the phone on auto collections calls
f. Calls-Manual - The total number of calls completed by the manager on site
g. Avg Duration - The average duration of the live calls (in seconds)
4. Next several columns (continued)
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