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Note

Italicized terms represent clickable icons on the specific screen being discussed.

Based on your management's settings, you may receive call back requests from Leads and Customers.

Call backs are only possible if you are an available agent.

Receiving a call back notification will start once you have ended your current call.

CallPop - The CallPop includes all standard information.

(A) Call Icon - This icon appears indicating this is a call back request.

Accept the Call -

Note:

After accepting the call, the system will begin

dialing

dialing.

(B) Accept icon - Click to initiate the call back. After accepting the call, the system will begin dialing the number shown in the CallPop. Begin speaking once the call is answered.