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1. Total - This column totals all payments that have come through the location [Total=Employee+SMS+Email+Phone+Kiosk. However, Kiosk does not have a column on this report]location through the CallPotential System
2. SMS - This column shows the total payments received through the pay link in collection text messages
3. Email - This column shows the total payments received through the pay link in collection email messages
4. Phone: Employee - This column shows the total payments entered through the ThinClientCallPotential, by an employee (note: payments entered directly in your management software are not tracked in CP reporting)
5. Phone: Agent - This column shows the total payments entered through the Call Center, by an agent
6. IVR - This column shows the total payments entered through the Pay by Phone system
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