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The agent status report explained

UNDER CONSTRUCTIONImage Added

1. Column Definitions
   1. Agent Name - Name of the agent
   2. First Login - First login registered in filtered date range for the agent
   3. Log Off - Last log off registered in filtered date range for the agent
   4. Online
      1. Active - The total time spent in Active status (waiting for a call) during the selected filtered date range
      2. On-Call - The total time spent in On-Call status (on a current call) during the selected filtered date range
      3. Total - Active + On-Call
   5. Inactive (Total) - The total time spent in inactive status during the selected filtered date range, for the agent
      1. This total includes selected inactive reasons and cool down periods (NOT inactive time spent on a call)
   6. Offline (Total) - The total time spent offline during the selected filtered date range, for the agent