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Table of Contents
1. Summary
This report gives you a look into the payments that have been processed through the call center, and provides a break down of how those were taken. You will be able to filter by date range, as well as location. With all of our reports, You will be able to download the report in several different formats by clicking the Download button (1) at the top right corner of the page.
2. Location Column
The first column, starting from the left, is the location column. This will give you the location that all the data to the right applies to. Additionally, the gray "Total" row will total ALL locations data.
3. Payments Columns
The next set of columns is the Payments columns. These columns will give insight on the payments that have come through, and what method the payment was received in. Each sub-column is as follows:
1. Total - This column totals all payments that have come through the location
2. SMS - This column shows the total payments received through the pay link in collection text messages
3. Email - This column shows the total payments received through the pay link in collection email messages
4. Phone: Employee - This column shows the total payments entered through the ThinClient, by an employee
5. Phone: Agent - This column shows the total payments entered through the Call Center, by an agent
6. IVR - This column shows the total payments entered through the Pay by Phone system
4. Leads Columns
The next set of columns is the Leads columns. These columns will give insight on the Lead activity per location. Each sub-column is as follows:
1. Total - This column refers to the total number of leads created, per location
2. Inquiry - This column refers to the total number of the leads created, and marked as an Inquiry
3. Reservation - This column refers to the total number of leads created, and marked as a Reservation
4. Rented - This column refers to the total number of leads that were marked as rented
5. Cancelled - This column refers to the total number of leads that were marked as cancelled
6. Active - This column refers to the total number of leads that are still active
5. Calls Columns
The next set of columns is the Calls columns. These columns will give insight on the Call activity per location. Each sub-column is as follows:
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