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After the program opens up, you will be able to begin recording your screen by clicking the "Start Record" button (1). Your screen is now being recorded! Keep in mind at this point, that the "Codec" is set to "xVid" and the "Frame rate" is set to 8. That will ensure that the correct file type is used, and that the file isn't massive when it's time to pull it from your screen.
5. Open the Console Window
In order to ensure we capture the correct information when the issue pops up, once you are logged in to the agent interface, you will want to hit CTRL + SHIFT + J to pull up the console window. You can resize this window by hovering the mouse over the near side of the console until the mouse changes to a double-sided arrow, and click and drag the menu towards the side of your screen to make it smaller.