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The remaining columns break down the collections performance, and give you insight on what collections items have gone out for the facilities. Each sub column is as follows:
a. Complete - the total collections actions that have been completed through CallPotential
b. Error - the number of collections actions that did not go out due to an error (ie: invalid phone number)
c. Excluded - the number of customers that have been excluded from receiving some collection action (ie: text, email, or phone calls)
d. Outstanding - the number of collections actions that have been scheduled but not yet executed
e. Promise to Pay - the number of Promise to Pay's that were used by your managers
f. Calls Inbound - the total number of calls that have come inbound on the collections line
g. Payments - the total number of payments done through CallPotential (ie: pay links, manager on site, pay by phone)
h. Autopay - the number of tenants who have enrolled in automatic payment