...
d. Unprocessed - this column refers to the total number of calls that are still in the unprocessed list, waiting to be processed by the manager, at each facility
4. Leads
The leads column header will give you information on leads that were generated at each of your facilities. Each of the sub-columns are as follows:
a. Total - the total leads that were created at each of your facilities
b. Follow: Manual - the total of manager completed follow ups at each location
c. Follow: Auto - the total number of automatic follow ups that were completed for each location
d. Follow: Outstanding - the total number of follow ups that have yet to be completed at each location
e. Follow: Delay - the total number of follow up delays
f. Rented - the total number of leads that have rented
g. Lost - the total number of leads that did not rent, and thus were cancelled
h. Active - the total number of leads that are currently still being worked
5. Collections
The remaining columns break down the collections performance, and give you insight on what collections items have gone out for the facilities. Each sub column is as follows:
a. Complete -
b. Error -
c. Excluded -
d. Outstanding -
e. Promise to Pay -
f. Calls Inbound -
g. Payments -
h. Autopay -