...
The last two columns contain clickable links. They are as follows:
a. Play - by clicking the "play" link in this column, you can listen to the call. If you click the icon that appears to be a piece of paper with a pointer on it, that will bring you to the call transcription
b. Create/View - by clicking the "Create Lead" or "View Lead" link in this column, you can create a new lead off this call, or open the existing leads/customers card