...
Table of Contents
| Table of Contents |
|---|
1. Summary
This report provides some insight on the calls that come in and go out, in the given date range, of the facilities on your account. With all reports, you are able to either download the CSV file, or email the report directly from this screen.
2. Location column
This column refers to the locations listed on your account, each being in a separate row.
3. Inbound column
This column refers to all calls that came into your facilities. The sub-columns are as follows:
a. Total - the total number of calls that came into each facility
b. Answered - the total number of calls that were answered at the facility
c. Not Answered - the total number of calls that were not answered at the facility
d. Leads - the total number of leads created off these calls at the facility
e. Customer - the total number of customers that came in on these calls
f. Collection - the total number of times the call came in from collections
g. Other - the total number of calls dismissed as "other"
4. Outbound column
This column refers to all calls that went out from your facilities. The sub-columns are as follows:
a. Total - the total number of outbound calls
b. Follow up - the total number of follow up calls
c. Collection - the total number of collection calls
...