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The Transfer button on the phonebook is disabled until a contact is selected
In order to execute a call transfer, a user must first select a location, person or dial a number before being able to transfer the call.
The Transfer button will be in a disabled state (grey color) prior to making any contact selection and will be in an enabled state (green color) once a selection has been made and the call can be transferred.
For more detailed information on this feature and to see how it looks in the system, click for the <<Link>> here.