Page Comparison

(A) Location -  The location which all data columns to the right align. 

(B) SMS - The total number of texts sent out to delinquent tenants.

(C) Email - The total number of emails sent out to delinquent tenants.

(D)Calls Auto - The total number of auto/robo calls made to delinquent tenants.

(E)Calls Manual- The total number of manual calls made to delinquent tenants.

(F) Avg Duration - The  The average duration of live calls.

(G)Avg Outstanding - The  The average number of Collection events that have yet to be completed by the location for the given date range.

(H) Error - The total number of collection events that did not go out due to an error (for example, due to invalid phone #, etc).

(I) Completed - The total number of collection events that were completed.

(J) Calls-Inbound - The total number of inbound calls as a result of a collection action.

(K) Skipped Steps - The total number of collection events that have been skipped (for example, due to bankruptcy exclusions, text opt-out or promise to pay). Note: the same tenant may have multiple steps skipped.

(L) Total Payments - The total number of payments made for a location (includes all methods; SMS, Email Employee & IVR).

(M) SMS Payments - Number of payments received through the pay link in Collection text messages.

(N) Email Payments - Numbers of payments received through the pay link in Collection email messages.

(O) Employee Payments - Number of payments manually entered in CallPotential by an employee.

(P) Agent Payments - Number of employee payments that were entered by your Call Center agents (only applicable if using DIY Call Center). Note Note: this is a subgroup of Total Employee Payments

(Q) IVR Payments - Number of payments entered through the automated Pay-by-Phone system.

(R) $ Paid - Total dollars paid through CallPotential for the specific location.

(S) AutoPay - The total number of Customers who enrolled in Autopay through CallPotential at the time of payment.

(T) Location - The location where the skipped collection step occurred. Events can be skipped due to exclusion, such as text opt out or promise to pay.

(U) Communication Type - The type of communication (call, text, email) that was skipped.

(V) Customer Name - The name of the Customer who had the event skipped.

(W) Customer Phone - The phone number of the Customer who had the event skipped.

(X) Customer Email - The email of the Customer who had the event skipped.

(Y)Unit ID - The Customer's unit ID associated with the skipped Collection event.

(Z) Step Nr - The step in the Collection workflow that was skipped.

(AA) Next Collection Dt - The date of the next Collection event for the Customer.

(BB) Is Auto - "1" indicates this was an automatic step in the Collection workflow. "0" indicates this was a manual step in the Collection workflow.

(CC) Exclusion Notes - The note generated from the skipped step.

(DD) Completion Dt - The date this step was supposed to occur.

(EE)View Customer - Click to open a read-only version of the Customer card and view their full record.

(FF) Location - The location associated with the exclusion.

(GG) Date - The date that the exclusion was added.

(HH) Customer - Customer associated with the exclusion.

(II) Bankruptcy - "1" indicates a bankruptcy exclusion has been added for this Customer. "0" indicates this Customer does not have a bankruptcy status.

(JJ) Text Opt Out -

(KK) Full Auto Exclusion - The Customer is removed from all automatic collection events by an employee per Customer request.

(LL) Excluded by Request - An exclusion was added to the phone number(s) on the account by the employee per Customer request.

(MM) Exclusion Notes -

(NN) Last Updated By - Indicates the employee who put the exclusion in place. Note: null indicates the exclusion was auto or Customer initiated.

(OO) View Customer -