Note
Italicized terms represent clickable icons on the specific screen being discussed.
You must be signed into the Web Client as an Administrator to access this option.
The purpose of this guide is to explain how Fonality and RingCentral users can connect SIP numbers to their locations.
Access
- (A) Type - From your Location Details page and with the This is a SIP address (B) box selected, click the dropdown menu. From here you can connect to either Fonality (C) or RingCentral (E). Note: For SIP numbers not using Fonality or RingCentral, leave the type as 'Other'.
Add Fonality
- (C) Fonality - Select Fonality from the list of options.
- (D) Extension - Enter your phone's extension in this window. From here, you can continue configuring your Location Details. Click here for more information on that.
Add RingCentral
- (E) RingCentral - Select RingCentral from the list of options.
- (F) Extension - Enter your phone's extension in this window. From here, you can continue configuring your Location Details. Click here for more information on that.
- (G) Reconnect - Clicking this will open a new window to log in to RingCentral.
- (H) RingCentral Login - Enter the email or phone number associated with your RingCentral account and click (I) Next. Note: Once you've successfully completed the RingCentral login, the this window will close . After you save, and CallPotential will work with RingCentral for this location.
