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Fona

Fonality and RingCentral SIP Configuration

  • Administrators are able to configure Fonality and RingCentral for their primary number when creating or editing a location.
    • Webhook SIP providers like Fonality and RingCentral enable clients to make and receive phone calls over the internet using SIP. CallPotential uses their webhooks to receive and interpret real-time phone call data, such as incoming calls, call duration and call status


    Ability for Administrators to permanently delete a cancelled Lead

    • Administrators are now able to permanently delete a cancelled Lead directly by accessing the status dropdown in the interaction card.

    For more detailed information on this feature and to see how it works in the system, click here and refer to the Access & Selection section and (B) in particular.

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