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RETURN TO THE MAIN SUPPORT PAGE


Purpose

Note

Italicized terms represent clickable icons on the specific screen being discussed.

What is VoIP

Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband internet connection instead of a regular (or analog) phone line. In order to ensure high-quality phone service using VoIP, your internet speed must meet the following requirements.

  • 10 mbps Down
  • 5 mpbs Up
  • Under 100 ping

Please follow this guide to test your internet connection.


Why should I consider CallPotential VoIP?

CallPotential offers VoIP service as a simple solution in configuring your phones to use our Lead Manager services. While it is not a requirement for implementing our services, it is often an easier option than working with your phone company and typically saves you money as compared to traditional analog business service. Lead Manager requires all of your Customer dialed lines to connect to the CallPotential system. In order to do this, your Customer dialed lines must be ported (moved) or forwarded to CallPotential. We then need a unique number/line at the location where we can send the calls to be answered. CallPotential VoIP can be the simple solution for this unique location connection line.


What is the cost?

CallPotential VoIP is $25/month per location. This cost includes VoIP service on up to 5 phones per location.


What equipment do I need?

You will need to order phones that are compatible with CallPotential VoIP services. While you can order from any provider, please refer to this guide for compatible models.


How do I get started?

  1. Confirm your internet speed meets our requirements.
  2. Let your CallPotential Customer Service Manager (CSM) know that you would like to implement CallPotential VoIP as part of your phone configuration. Your CSM will ensure everything is set up on our end to activate your VoIP service.
  3. Order compatible phone equipment.
  4. Complete the initial phone set-up, following the applicable guide below.
    1. Corded Cordless VoIP Phone SetupCordless
    2. Corded VoIP Phone Setup
  5. Chat with CallPotential Support so they can program your phone.