This guide explains how users add email addresses to Customer records. Your management team can configure the system so that automated Collection emails are sent to every address saved on a record. Click here to learn how to make that configuration.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Add a Secondary Email Address
(A) Email dropdown - Click From the Customer card, click to view all the addresses saved to the record and send an email to any one of them. Click here to learn how to access the Customer card.
(B) Add New - Click to access the Add Email window and add a secondary email address. Users cannot edit or delete a Customer's primary email address; they can only add or edit secondary email addresses.
- (C) Address window - Enter the new email address. This new email address will not transfer over to your property management software, it will only display in CallPotential. It will also be listed with the type of "Other".
Save the Email Address to the Customer's Record
- (D) Confirm - Click to save the email to the Customer record.
