There are times when a scheduled follow-up task appears on your list and you want to delay the event until a later date. For example, if the lead just called you or stopped in, it may not make sense to place a call to them. In this instance, you can choose to delay the task. Please note that you should always adhere to your company's policies regarding delaying follow-up events. They have built a specific follow-up schedule and variating from this schedule should always be considered very carefully. If the Delay button is not displayed in your Lead Card, your management team has disabled this feature and you will be unable to delay the task.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Access
- Depending on your management settings, you may not have this option. If you do have this option, we recommend using it very sparingly as it will delay future Follow-ups.(A) Delay - From inside the Lead card, click to open the Delay Followup popup.
Delay Followup
(B) Delay Until - Click the calendar to select the date you wish to delay the follow-up. The follow-up will not appear in your follow-ups list until this new date.
(C) Reason for Delay dropdown - Click the dropdown to select the reason you are delaying the follow-up.
(D) Extend Expiration Date - Click the calendar to delay the date the system will automatically expire the Lead. It is recommended that you extend this date by the same amount as you did in Delay Until.
(E) Confirm- Click to apply the delay.
(F) Next Follow-up date - Will become updated to the new date selected in the Delay Followup window.
Update the Record
- (G) Save - Click to save and exit the updated record.
