Versions Compared

Old Version 26

changes.mady.by.user Wendy Pirkins (Unlicensed)

Saved on

compared with

New Version 27

changes.mady.by.user Wendy Pirkins (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


RETURN TO THE MAIN SUPPORT PAGE


Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.


  • (A) Customer icon - Click the Customer icon in the left-hand navigation column to access the list of scheduled Collection events.

  • (B) Number badge - The badge located above the icon indicates how many outstanding Collection events remain need to be manually completed. If you have access to more than 1 location, this number includes outstanding Collection events at all locations.


  • (C) Name - Indicates the name of the Customer that is saved in the system. delinquent customer who has a scheduled manual collection event.
  • (D) Location - Indicates the location where the Customer is associatedhas a past due unit(s).
  • (E) Phone - Lists the Customer’s primary phone number that is saved in the system.
  • (F) Email - Lists the Customer’s primary email address that is saved in the system.
  • (G) Time in List - Indicates how many days long the specific Collection event has been scheduled for completion. The system lists events that have been scheduled for outstanding less than a full day in hours and minutes. 
  • (H) Days Past Due - Indicates how many days the tenant customer is past due on their account
  • (I) Type - Indicates the type of collection event schedule - call, text or email.


  • (J) Search - Search by name, phone number, email address or unit number. 
  • (K) Location dropdown - Click to filter Collection information by specific location(s).
  • (L) Apply - Click to search by your selected filter(s).
  • (M) Reset - Click to clear any applied search, filter, or sort options.


  • (N) Column Titles - Clicking a specific column title 1 time will sort that column alphanumerically. Clicking that same title a 2nd time will sort by reverse alphanumeric order. Clicking the same column title a 3rd time will remove all sorting options.


  • (O) Open - Click to access the Customer card and complete the scheduled Collection event.