This page is currently under construction. Please check back later.
Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Reference Columns
- (A) Call ID - Each call's unique identification.
- (B) Type - Call types include Inbound, Outbound, Payment, etc.
(C) Ad Source - The Ad Name associated with the Tracking Number the call came in on.
These columns provide more detail on incoming calls.
- (D) Date/Time - The date and time of the particular call.
(E) Location - The location where the call came into.
(F) Employee - The name of the employee who handled the call. Default user means the system handled the call automatically.
(G) Duration - The duration of the call.
(H) Tracking # - The phone number that the Customer dialed for the particular call.
(I) Caller Number - The phone number the Customer called from.
These columns contain clickable links.
Recording - Click (J) Play in the column to listen to a recording of the call. If the call duration is 0, click the icon that resembles a piece of paper with a pointer to read a transcript of the call.
