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Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Reference Columns
- (A) Sr No - Indicates the item serial number.(B) Call ID - The call's unique ID.
Data Columns
(CB) Date/Time - The date and time that the call came in.
(DC) Type - The type of call that came in (Lead, Customer, Other) as designated after the call was dispositioned.
(ED) Status - What happened with the call (Answered, Hung up, Abandoned).
- (FE) Location - The Location that was called into. Note: Click the 3 rows of lines to filter this column.
- (GF) Employee - The employee who answered the call. Note: Click the 3 rows of lines to filter this column
- (G)Name - The name of the person who called in.
- (H) Customer PhoneNumber - The phone number that was used to call in. Note: Click the 3 rows of lines to filter this column.
- (I) Ad Source Name - The name of the person who called in. Note: Click the 3 rows of lines to filter this column.
- (J) Ad Name - The name of the Ad Source that the call came in on as designated by the tracking number called. Note: Click the 3 rows of lines to filter this column.
- (KJ) Tracking No# - The tracking number that was used to call. Note: Click the 3 rows of lines to filter this column.
- (LK) Duration - The length of the call.
- (ML) Queue Time - The amount of time the caller was on hold.
- (NM) Recording - Click the Play icon to Play to listen to a recording of the call.
- (ON) Grade - Indicates if the call was graded. "U" indicates an ungraded call. Note: Click the 3 rows of lines to filter this column.
- (P) LeadCard - Click Open to access the Lead card. Click Create to access the disposition page. Note: Click the 3 rows of lines to filter this column.
