Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Reference Column
(A) Location - The location which all data columns to the right align. Note: Click the 3 rows of lines to filter this column.
Data Columns
(B) SMS - The total number of texts sent out to delinquent tenants.
(C) Email - The total number of emails sent out to delinquent tenants.
(D) Calls Auto - The total number of automatic calls sent out to delinquent tenants.
(E) Calls Manual - The total number of manual calls sent out to delinquent tenants.
(F) Avg Duration- The average duration of live calls.
(G) Avg Outstanding - The average number of Collection events that have yet to be completed by the location for the given date range.
Data Columns
(H) Error - The total number of collection events that did not go out due to an error. Click the number in the column to access further details.
(I) Completed - The total number of collection events that were completed
(J) Calls-Inbound - The total number of inbound calls as a result of a collection action.
(K) Skipped Steps - The total number of collection events that have been skipped.
(L) Payments - The total number of payments made through CallPotential.
(M) # Paid - Total dollars paid through CallPotential by the specific location.
(N) AutoPay - The total number of Customers who enrolled in Autopay through CallPotential at the time of payment.
Collections Skipped
- (O) Location -
- (P) Communication Type -
- (Q) Customer Name -
- (R) Customer Phone Number -
- (S) Customer Email -
- (T) Unit ID -
- (U) Step Number -
- (V) Next Collection Date -
- (W) Is Auto -
- (X) Exclusion Notes -
- (Y) Completion Dt -
Exclusions by Location
- (Z) Location -
- (AA) Date -
- (BB) Customer -
- (CC) Bankruptcy -
- (DD) Text Opt Out -
- (EE) Auto Exclusion -
- (FF) Excluded on Request -
- (GG) Exclusion Notes -
- (HH) Last Updated By -
