Page Comparison

(A)  Location -  The location which all data columns to the right align. Note: Click the 3 rows of lines to filter this column.

(B) SMS - The total number of texts sent out to delinquent tenants.

(C) Email - The total number of emails sent out to delinquent tenants.

(D) Calls - Auto - The total number of automatic calls sent out to delinquent tenants.

(E) Person - The number of times the Customer answered the phone on auto collection calls. Calls Manual - 

(F) No Answer - The total number of times the Customer did not answer the phone on auto collection calls. Avg Duration - 

(G) Calls-Manual - The total number of live calls completed by the location.(H)  Avg Duration- The average duration of live calls.

(IH) Avg Outstanding - The average number of Collection events that have yet to be completed by the location for the given date range.

(JI) Error - The total number of collection events that did not go out due to an error. Click the number in the column to access further details.

(KJ) Completed - The total number of collection events that were completed

(L) Avg Days - The average number of days it takes the manager to complete the event.

(M) # Excluded - The number of events that did not go out due to an Exclusion. Click the number in the column to access further details.

(N) K) Calls-Inbound - The total number of inbound calls as a result of a collection action.

(OL) Skipped Steps Skipped - The number of steps that were skipped due to a Promise to Pay delay. Click the number in the column to access further details.(P - 

(M) Payments - The total number of payments made through CallPotential.

(QN) $ Paid  # Paid - Total dollars collection through CallPotential by location, for the given date range.

(RO) Autopay AutoPay - The total number of Customers who enrolled in Autopay through CallPotential at the time of payment.