Note
Italicized terms represent clickable icons on the specific screen being discussed.
Terms in blue are links to additional information about the described functionality.
Reference Column
(A) Location - The location which all data columns to the right align. Note: Click the 3 rows of lines to filter this column.
Data Columns
(B) SMS - The total number of texts sent out to delinquent tenants.
(C) Email - The total number of emails sent out to delinquent tenants.
(D) Calls-Auto - The total number of automatic calls sent out to delinquent tenants.
(E) Person - The number of times the Customer answered the phone on auto collection calls.
(F) No Answer - The total number of times the Customer did not answer the phone on auto collection calls.
(G) Calls-Manual - The total number of live calls completed by the location.
(H) Avg Duration - The average duration of live calls.
(I) Avg Outstanding - The average number of Collection events that have yet to be completed by the location for the given date range.
Data Columns
(J) Error - The total number of collection events that did not go out due to an error. Click the number in the column to access further details.
(K) Completed - The total number of collection events that were completed
(L) Avg Days - The average number of days it takes the manager to complete the event.
(M) # Excluded - The number of events that did not go out due to an Exclusion. Click the number in the column to access further details.
(N) Calls-Inbound - The total number of inbound calls as a result of a collection action.
(O) Steps Skipped - The number of steps that were skipped due to a Promise to Pay delay. Click the number in the column to access further details.
(P) Payments - The total number of payments made through CallPotential.
(Q) $ Paid - Total dollars collection through CallPotential by location, for the given date range.
(R) Autopay - The total number of Customers who enrolled in Autopay through CallPotential at the time of payment.
