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changes.mady.by.user Patrick Hauser (Unlicensed)

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Note

Italicized terms represent clickable icons on the specific screen being discussed.

Terms in blue are links to additional information about the described functionality.

Reference Columns

  • (A) Sr No -  Indicates the item serial number.

  • (B) Call ID - The call's unique ID.



Data Columns


  • (C) Date/Time - The date and time that the call came in.
  • (D) Type - The type of call that came in (Lead, Customer, Other) as designated after the call was dispositioned.
  • (E) Status - What happened with the call (Answered, Hung up, Abandoned).


  • (F) Location - The Location that was called into.
  • (G) Employee - The employee who answered the call.
  • (H) Customer Phone - The phone number that was used to call in.
  • (I) Name - The name of the person who called in.


  • (J) Ad Name - The name of the Ad Source that the call came in on as designated by the tracking number called.
  • (K) Tracking No - The tracking number that was used to call.
  • (L) Duration - The length of the call.
  • (M) Queue Time - The amount of time the caller was on hold.
  • (N) Recording - Click Play to listen to a recording of the call.


  • (O) Grade - Indicates if the call was graded. "U" indicates an ungraded call.
  • (P) LeadCard - Click Open to access the Lead card. Click Create to access the disposition page.